FAQS
- Which colors will be available?
We announce which colors will be available on our Facebook / Instagram.
- When will my order be shipped?
Pre-order items will be dispatched within 7-15 business day after payment (or on the specified date).
- Where dose my order ship from?
- How do I track my order?
You will receive a shipping confirmation email with the tracking number as soon as it has been dispatched. (Tracking can take some days to update after dispatch) Later you can monitor the status of the delivery on the courier's website. You can also contact us to keep you up with any updates on the order.
- How long will my order take to arrive?
We strive to deliver your package according to our schedule, sometimes the estimated time depends on your local postal company, and customs delays.
- How do I request a warranty?
https://www.wizvapor.com/pages/warranty
- How do I request a refund?
- Lost and undelivered packages
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.
If your item was damaged, missing, or incorrect you must email us within 48 hours of the packages delivery.
- International taxes, duties and customs fees
The displayed product costs do not include taxes and duties which may be applied by customs or postal authorities in the country of delivery. The price buyer paid to us are the product price itself. We are not responsible for any customs duties or taxes fees. The customer is entirely responsible for any and all fees set by the customs office of their country. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment. If the package is shipped back because the customs payment was not paid we are not able to refund the order.
- How can I get in touch with you?