Warranty

Please be sure to keep the package, serial number, and provide order number. Otherwise you can't get the official after-sale service.

 

  • BEEPER AIO

Free replacement: Within 7 days from the date of receipt, if a performance fault that is not caused by human damage occurs on the host of the product, you could enjoy the free replacement service. The premise is that the host, accessories, packaging boxes remain intact. And provide a photo or a video showing the defects of the product to our service team: info@wizman710.com. If it passed the genuine check, and it is confirmed that the damage is caused by non-human factors, you will be given a free replacement product.

Free maintenance: Within 1 year from the date of purchase, if a performance fault that is not caused by human damage occurs on the host of the product, you could enjoy the free maintenance services.(The shipping cost is borne by yourself.)

 

  • MINI BEEPER

Free maintenance: Within 6 months from the date of purchase, if a performance malfunction (that is not caused by human damage) occurs on the host of the product, customers are entitled to free maintenance services. (The shipping cost is borne by yourself.)

 

  • OTHER PRODUCTS

1. For products (Beeper series not include) bought from Wizvapor official website, you need to provide the order number, and a photo or a video showing the defects of the product to our customer service team: info@wizman710.com. If it passed the genuine check, and it is confirmed that the damage is caused by non-human factors, you will be given a free replacement product.

2. For products bought from other retail stores, we recommend you seek help where you purchased it. If the store is unable to provide any assistance or after-sales service, you can turn to us for help. This requires providing the product's security code which can be found on the packaging, and a photo or a video showing the defects of the product to our customer service team: info@wizman710.com. If it passed the genuine check, and it is confirmed that the damage is caused by non-human factors, you will be given a free replacement product.

WIZVAPOR reserves the right of final interpretation.